They charged $125 just to come out! By the time he called, he wouldn't have made the appointment time. No one mentioned the $125 fee!
UPDATE 12/30/2021:
I was contacted after placing this review. Bernie called to state that he was sorry that the fee of $125 was not stated upon making the appointment with their schedulers. At that time, he did offer to come out for an estimate, and would waive the fee. I mentioned that his staff should know to state there is a fee to ALL possible customers. He agreed, and we scheduled an appointment, but I cancelled because of other choices that we're open to me.
Bernie did try to make it right.
After cancelling the appointment, his office scheduler then called and told me to take down this review or give them 5 stars. Because of that, I'm leaving the review,. I feel that demand was inappropriate. These customer service people he has answering the phones should be retaught what it means to deliver customer service.
I have raised my review one star to reflect Bernie's waiver of the $125 fee.
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