1st Pet Veterinary Centers - Chandler

CHECK THE BBB COMPLAINTS! I had a horrible experience. My dog was vomiting with bloody diarrhea and I brought her to this animal hospital. They put me in a room and it was seven hours before a veterinarian came in. They didn’t want to give her water and then that seven hours we sat there with me afraid to leave because I was afraid my dog was going to die she became severely dehydrated in that room I’m not exaggerating it was seven hours before a veterinarian came in then they gave her an antinauseant and some fluids and sent me home which did nothing to help my situation. They charged me over $1100 to sit in a room while my dog dehydrated. I have asked them for my money back and they refused to give it to me even though I had to go to another veterinarian the next day and spend $500 to start healing my dog. I had to go to VCA animal Hospital the next day were they gave her several medications including one to stop the bleeding in her intestines and antibiotic in case there was a bacterial infection and an anti-nausea and she could take every day and she immediately started to improve and get better once she actually received care. I’m lucky my dog is alive. I’m lucky that VCA animal Hospital gave her the proper care that first pet would not give her. I do not recommend this animal hospital at all!

If I could give no stars I would. All I can say is run and run fast. Find a reputable emergency vet not one that takes your money and doesn’t listen or come up with any answers. This vet was very condescending, not compassionate, and accused my daughter of having weed,meth, or adderral in the house. She talks over you and does not listen. Perhaps she should find a different profession. Maybe one where she can talk down to people. In the eight hours our dog was there they did absolutely nothing for him. He was dehydrated and let him go the whole time without fluids. This vet was so rude she told us that if we don’t want to talk to her she doesn’t need to listen. Also, go to your own vet and see what they charge & sometimes in the medical industry you don’t get answers. All I can say is they are concerned about nothing other than making money. Don’t waste your time with this emergency vet you will be nothing but frustrated. If you are going to be a vet learn how to speak to families and learn some compassion! !! Screw you first pet enjoy your $1208.00 that you don’t deserve.

On November 9th, 2021 my puppy Benji was REALLY sick. I called 1st Pet and they said bring him in and it would be $200 emergency visit. I was fine with that he is my baby after all. When we got there Benji was progressively worse and having trouble breathing but they were in no rush and said he needed a parvo test. I knew he didn’t have those symptoms. Sure enough the test came back negative. I was told someone would be back shortly. Two hours after coming in my puppy was actively dying in the room and we still hadn’t been seen. My daughter runs out yelling we need help my puppy is dying. Finally a man comes in and was like “oh shit” and on the walkie yelling code red in Rocky Mountains ( the room we were in). They get in and he was basically gone. They got him back to the hospital area and within minutes he was gone. They came and grabbed me right before he was gone. I kissed him on his head as his heart beat the last beat. Meanwhile I have two kids having melt downs because their puppy just died. All anyone said was sorry for your loss. Are you kidding me!!! With the condition he was in they should have gotten his weight then taken him to get him stabilized. His sickness was so quick. Monday he was sick Tuesday got him to the vet and he dies. My normal vet was booked and so this was the only place I found that had availability and I wanted to save my baby. I felt they did not care about my baby and only wanted my money. I felt he was not respected by any of the care team and it upsets me that they tried to put it on me saying I should have gotten someone sooner. AVOID THIS PLACE!!!! My baby might still be here and on the road to recovery if they had taken things seriously. Save your baby and go to a place that will love your fur baby how you do and show respect for them. Still out $440 because of this fiasco. Their prices are all about profit. It cost $90 for the parvo then so I could special cremate my boy $350!!! Thankfully since the doctor never saw him we didn’t have to pay $200 emergency doctors visit. I had lost a cat a few months ago and at my home vet it was a little over $150 to have her cremated and I got so much more things with her in that package. I regret not taking my boy to be cremated at our home vet. Both vets use the same cremation company.

Friendly- professional- quality service for my dogs. They take care of Koko & Pelli like they are their own. Thank you 1st Pet Vet.