I am absolutely appalled by the service I received from Ed Castro Landscaping. It's truly astonishing that such a company can still be in business.
From the outset, the project was plagued with mismanagement. The designer, Hannah Seaton, was unresponsive and unhelpful, and the project manager, Steve Lofstrom, acted as if it was his first day managing this small landscaping project. The final product was a far cry from what I had envisioned and what I had paid for, with many of the plants arriving dead upon delivery and 3x smaller than what I paid for. To add insult to injury, they refused to replace or refund the cost of the dead plants and exchange the wrong plants I received, despite clear evidence of their condition and size.
The pricing was exorbitant, and the quality of the plants was abysmal. I paid a premium for larger plants, only to receive tiny, unimpressive specimens. To make matters worse, they even delivered the wrong plant species, demonstrating a complete lack of attention to detail.
I cannot stress enough how dissatisfied I am with Ed Castro Landscaping. After multiple attempts to come up with a resolution path I was met with no response having already paid thousands of dollars. I strongly advise anyone considering working with them to reconsider and choose an actually reputable landscaping company. They will inflate the costs, mismanage the project... and good luck getting them to do anything about it. Jim Davis, the "Director of Operations" is clearly not doing his job... hence the negative reviews and poor customer satisfaction. Run away quickly from this company!
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