AudioCityUSA

READ THIS TO SAVE YOURSELF AGGRAVATION!!! I bought a set of 26" rims and tires for a brand new Lincoln Navigator I was awaiting delivery on from Anthony at Audiocity. He called to confirm the size, vehicle, and tires. Gave me his cell to keep in contact. Seemed to be a good decision. Boy was I wrong. I received my wheels in about two weeks. On the delivery day, I noticed the top wheel on the pallet was exposed and the rim was chipped. I told the driver I was rejecting the delivery and texted Anthony a picture and he called me. He pleaded with me to NOT reject the order and they'd "make it right". I also told him I didn't receive my lugs, but he stopped replying to me and directed me to a claim link. Before submitting a claim, I wanted to be sure the TPMS worked because Anthony mentioned it might not sync with the 2023 vehicle. My truck was delivered on 9/22 and I had my wheels mounted. Since I never got the lugs, I had to buy my own locally. The TPMS wasn't an issue and I submitted the claim on 10/1. On 10/24 I followed up with AudioCity because I never heard anything. At around 8pm eastern, Eric called me. He was very arrogant right off the bat claiming he called me previously, which if he did he never left me a voice mail. He said I paid too much for the lugs I bought locally, as if I had a choice since Anthony stopped replying to me. He said they were not going to make any concessions for the chipped wheel either. He offered me $60 only. Just for the reimbursement of the lugs. All this after their rep told me NOT to decline the delivery. Eric was a complete jerk and poor representation of their brand. My advice is to STAY AWAY. Shady business practices if you have an issue and they can't be trusted to stand behind their products. Better off sticking with a more reputable company.