Beware when shopping with this company.
I purchased an item, and underneath the item said "Free shipping on ALL orders." So I proceeded to purchase. I then look at my receipt and see that I was charged almost $13 for regular ground shipping!
So I emailed the company and they told me that was an error on their part. It should have been free shipping on $50 or more.
I told them I would like them to refund me back for the shipping as this was charged under false pretenses and they refused. No apology or anything.
A company that can't own up to their mistakes and make a customer whole on such a small request when they are the ones who were misleading in the first place, is a greedy company in my eyes. I will never do business there again and if I were you, I would think twice about purchasing from a company who responds so poorly to error.
update: I never have reviewed a company publicly with a negative review (look at my past reviews, they are ALL positive, so for me to do this means I am really upset with how I was treated). After the company saw this review, they decided it would be very appropriate of them to cancel my already processed order without saying anything to me. Just like they mishandled the shipping charge issue , they chose to be petty again. After the order was cancelled I called the supervisor Ricky to see what was going on and he could not have been more rude to me. To treat a customer like this, is 100% unacceptable. I would have been more than happy to take down my initial review if Ricky was able to speak to me with some respect. I did not want to spend more money to make it to the $50 threshold or cancel my order- and it's sad that those are the only two options offered when I simply just wanted a refund on the shipping as I purchased the item with the expectation that free shipping was on all orders.. just like the website said (and yes, I have the screenshots). Apparently because the rest of the site said "Free shipping on orders over $50+" I was supposed to know this, yet I did not go to the rest of the site. I saw the item on Instagram, clicked on it, saw that it said "Free Shipping on ALL orders" under the product, and purchased. Please just think twice before purchasing from them. They have really nice items, but if you work hard for your money and want to spend it on a company that will treat you with respect, this is just not the place to go to.
1 review 